Terms & Conditions 1bandar – Platform Terms of Use

This Terms & Conditions document constitutes a legally binding agreement between you ("Member", "User" or "You") and 1bandar ("Platform", "We" or "1bandar") with respect to your use of the online betting platform operated under the name 1bandar.

In this document, certain terms carry specific meanings. "Platform" refers to the full suite of online betting services provided by 1bandar, including the website, mobile application, and all associated features. "Account" refers to the personal account registered by a member to access 1bandar's services. "Funds" or "Balance" refers to the total amount of Malaysian Ringgit (MYR) held in a member's account at any given time.

"Betting" refers to any activity involving the placement of money on the outcome of a sporting event, casino game, slots, or any other betting product available on the 1bandar platform. "Bonus" refers to any free credits, money-back protection, or other financial benefit granted by 1bandar to members under specific conditions.

To register as a 1bandar member, you must meet all of the following requirements without exception. Failure to satisfy any of these requirements will result in your application being rejected or your account being closed upon detection of non-compliance.

• At least 18 years of age at the time of registration
• A Malaysian resident or an individual accessing the platform from a permitted territory
• Not listed on any betting prohibition or restriction list issued by the relevant authorities
• Has never previously self-excluded from the 1bandar platform
• Register under your own name and not on behalf of another individual
• Providing accurate, complete and up-to-date information during the registration process
• Does not hold any other active account on the 1bandar platform that has not been officially closed

1bandar reserves the right to request identity verification documents at any time, including copies of a national identity card, bank statement, or other relevant documents to confirm a member's eligibility. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension or permanent closure.

Every registered 1bandar member is fully responsible for maintaining the security of their own account. This includes choosing a strong and unique password, not sharing login credentials with anyone — including family members or friends — and ensuring that any device used to access 1bandar is protected against unauthorised access.

If you suspect that your account has been accessed without your authorization, contact the 1bandar support team immediately via email at support@1bandar.net. 1bandar will take appropriate action to secure your account upon receiving your report. However, 1bandar does not accept liability for any financial losses incurred prior to the report being received.

• Only one account is permitted per individual — duplicate accounts will be closed without notice
• The registered name must match the name of the owner of the payment method used
• Members are not permitted to transfer, sell or assign their account to another individual
• You are solely responsible for all activity conducted through your account
• 1bandar is not liable for any losses arising from unauthorised access by a third party

1bandar accepts deposits via approved Malaysian digital payment methods only. All accepted payment methods are as listed on the platform at the relevant time. Currently, deposits can be made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u (FPX) and CIMB Clicks (FPX).

The minimum accepted deposit is RM20 per transaction. There is no maximum deposit limit for regular members, though higher limits may apply depending on your account verification level and transaction history. Deposited funds will be credited to your 1bandar account within 60 seconds of the transaction being confirmed by the payment provider.

• Deposits must be made from an account registered in the same member's name
• Deposits from third parties — including family members — are not accepted and will be returned or withheld
• All deposits are in Malaysian Ringgit (MYR) only
• 1bandar does not bear any transaction fees charged by third-party payment providers
• Failed deposits will not be credited — please check with your payment provider if you encounter any issues

1bandar members may submit a withdrawal request at any time, subject to the conditions set out in this section. Withdrawals are only permitted to the same payment method used for the deposit, and the account holder's name must match the registered member name at 1bandar.

The minimum withdrawal amount is RM30 per transaction. 1bandar aims to process all withdrawal requests within 15 minutes of receipt, subject to the time of submission and current processing load. Requests submitted outside banking hours may take longer to process.

• Withdrawals may only be made once any applicable bonus has fulfilled the stipulated rollover requirement
• Withdrawals to third-party accounts are not permitted under any circumstances
• 1bandar reserves the right to request additional identity verification before approving withdrawals above a certain amount
• Withdrawals suspected of being linked to money laundering will be placed on hold and reported to the relevant authorities
• 1bandar does not bear any bank transaction fees that may be charged by your payment provider

All bonuses, rebates, and promotions offered by 1bandar are subject to specific terms and conditions set for each offer. These terms are clearly displayed on the relevant promotions page and must be read and understood before accepting any bonus.

The welcome bonus for new 1bandar members is subject to a minimum rollover requirement before any withdrawal can be made from a balance that includes bonus funds. The rollover requirement is typically between 3x and 8x the bonus amount received, depending on the game type used to fulfil the rollover condition.

• Each member is eligible to receive the welcome bonus once only
• Bonuses cannot be transferred between accounts or converted directly into cash
• The 5% daily rebate is calculated based on total betting turnover — not net profit or loss
• Bonuses whose rollover requirements are not fulfilled within the validity period will expire automatically
• 1bandar reserves the right to void any bonus if there is reasonable suspicion of misuse or fraud
• Strategic exploitation of bonuses without genuine intent to play is strictly prohibited

All Sports Betting at 1bandar — including bets on the Malaysia Super League, EPL, UEFA Champions League, La Liga, and all other available leagues — is governed by the betting rules set out in this section, as well as any specific conditions that may apply to particular events or leagues.

Confirmed bets cannot be cancelled or modified except under exceptional circumstances, such as an event being called off before it begins. If a match is postponed and resumes within 24 hours of its original scheduled time, all valid bets will stand and be settled based on the final result. If an event is cancelled entirely, all bets will be refunded at odds of 1.00.

• In-Play bets cannot be cancelled once confirmed and the event is underway
• Significant odds errors or mistakes will void all affected bets with a full refund
• Official results announced by the league's governing body are final for bet settlement purposes
• Betting limits are displayed on the platform and may be adjusted by 1bandar without prior notice
• Bets placed on events affected by technical disruptions will be settled in accordance with the specific policy for the event concerned

All Live Casino games and slots available on 1bandar use independently audited licensed software to ensure fairness and randomness of outcomes. The RNG (Random Number Generator) used across all slots has been certified by an independent certification body, and all results are entirely random with no manipulation of any kind.

For Live Casino, game outcomes are determined by real physical actions — cards dealt, dice rolled, or wheels spun — under the supervision of trained dealers in a monitored studio environment. All Live Casino sessions are recorded, and those recordings may be used to resolve any disputes regarding game outcomes.

• Software faults or disconnections occurring during gameplay will be resolved in accordance with the specific policy of the game provider concerned
• Winnings resulting from an obvious technical error will not be paid out and will be voided
• Minimum and maximum betting limits are displayed in each game and must be observed at all times
• The use of bots, automation software or any unauthorised assistance tools during gameplay is strictly prohibited
• 1bandar reserves the right to use statistical data to identify abnormal gaming patterns

1bandar takes its responsibility for members' health and wellbeing seriously. We believe betting should remain an enjoyable form of entertainment and should never lead to financial hardship or serious mental health concerns. To that end, 1bandar provides a range of tools and support to help members play responsibly.

Every member may set deposit limits, loss limits and session time limits through their account settings. These limits can be adjusted or reduced at any time; however, increasing a limit is subject to a 24-hour cooling-off period to prevent impulsive decisions. Members may also apply for a temporary account break ranging from 24 hours to 30 days.

• A self-exclusion option is available for members who feel they need a longer break
• Self-exclusion cannot be reversed while the selected period remains active
• 1bandar works with problem gambling support agencies operating in Malaysia
• Members showing signs of problem gambling may be contacted by the 1bandar team

1bandar collects and processes members' personal data solely for account management, payment processing, regulatory compliance and service improvement purposes. We do not sell, rent or disclose members' personal data to third parties for marketing purposes without member consent.

All personal data and financial transactions are protected by 256-bit SSL encryption technology — the same security standard used by Malaysia's leading banking institutions. Your data is stored on secure servers and is accessible only to authorised 1bandar personnel for legitimate purposes.

• Members are entitled to request a copy of their personal data held by 1bandar
• Requests to correct inaccurate data may be submitted to the support team
• Transaction data is retained for a minimum of 7 years for regulatory compliance purposes
• The use of cookies on the 1bandar platform is governed by our Privacy Policy

For full details on how 1bandar collects, uses and protects your data, please refer to Privacy Policy which forms part of the overall agreement between you and 1bandar.

Members may close their 1bandar account at any time by contacting the customer support team. Before closure, all active bonus rollover requirements must be fulfilled, or any outstanding bonus balance will be forfeited. Valid cash balances will be returned to the registered payment method within three to five business days.

1bandar reserves the right to suspend or close any account without prior notice in the following circumstances. Such action may be accompanied by forfeiture of account balances and bonuses in cases involving fraud or serious violations.

• Providing false or misleading information during registration or at any point thereafter
• Opening of multiple accounts by the same individual
• Found to have engaged in fraud, money laundering or other unlawful activity
• Repeated violations of the terms and conditions set out in this document
• Use of automation software, bots, or other unauthorized methods to exploit the platform
• The member has self-enrolled in a self-exclusion programme but is attempting to access the platform

Should any dispute arise between a member and 1bandar regarding platform usage, game outcomes, payments or any aspect of the service, the following procedure must be followed in stages before any further action is taken.

The first step is to contact the 1bandar customer support team via live chat on the platform or by email at support@1bandar.net, providing full details of the dispute along with any relevant evidence. Our team will investigate and respond within 48 hours. If the dispute involves a Live Casino game outcome, a session recording may be requested as supporting evidence.

• All disputes must be submitted within 30 days of the date of the incident in question
• Disputes submitted after this period will not be entertained except under exceptional circumstances
• The 1bandar support team's decision is considered final for routine technical issues
• Disputes involving amounts exceeding RM10,000 may be referred to a mutually agreed independent arbitration body

1bandar reserves the right to amend, update or replace any part of this Terms & Conditions document at any time. Amendments take effect immediately upon being published on the platform unless stated otherwise. The latest version of this document will always be available on this page, with the update date clearly displayed at the top.

For amendments considered to be material changes, 1bandar will endeavour to notify active members via email or in-platform notification at least 7 days before the changes take effect. Continued use of the platform after any amendment takes effect will be deemed acceptance of the revised terms.

If you do not agree with any amendment made, you have the right to close your account before the amendment takes effect. Account closure must be carried out in accordance with the procedure set out in Section 11 of this document. Once an account is properly closed, all eligible balances will be returned in accordance with the applicable withdrawal policy.